Woods Whur have now been working with CRS for a year and we have seen some fantastic results. We decided to branch into Civil Debt Recovery with CRS when we realised the synergies of our businesses and the clients we already had in common. Taking over the legal function for them was the natural next step and it is already bearing dividends, with some resounding successes. I was amazed by how many client cross-overs we already had when I started to look into this opportunity and met with Jon O’Malley, the managing director of the company. Jon says: “We have been delighted since we have moved the legal function over to Woods Whur. We feel the attention to service levels and customer care that they have given us have moved our business on to another level. The Woods Whur team are integrated into our systems now to provide a seamless service. Our business is all about client care, and we have seen that is mirrored with Woods Whur. The best testimonial to the CRS/Woods Whur relationship is the positive feedback we have had from our clients regarding the improved swiftness and professionalism in handling of claims”.
The work that CRS covers broadly falls into three categories.
CIVIL RECOVERY
Civil Recovery is an alternative to criminal prosecution, where the matter is reported to the police, Serious Fraud Office or other Government body for investigation and possible prosecution. Civil Recovery is the legal means by which a business may attempt to reclaim losses and costs directly from a wrongdoer without going down a potentially lengthy criminal route.
From shoplifting or damage to property, to employee embezzlement and online fraud, such actions have a direct cost and – negative – impact on the profitability and growth of any organisation.
In addition to the actual value of goods stolen or property damaged, there are unavoidable and legitimate additional costs that have to be met by the business owner – from redeployment of staff and unscheduled time spent on administration to replacing stock and loss of income during repairs.
CRS understand that every business wants to tackle the often tricky subject of Civil Recovery in different ways, setting their own parameters and policy rules for pursuing claims against wrongdoers.
As such they have developed a unique framework of civil recovery solutions that can be seamlessly implemented by our clients to best meet their current requirements and which can easily be adapted in the future, as necessary – moving away from other, ‘one-size-fits-all’ processes that are prevalent in the industry.
Constantly pushing technological boundaries – CRS are the first company to develop a free-to-use case submission app and we’re in the business of helping your business. Take a look at the website to get more information about the app or contact Jon to arrange for a demo http://www.ukcrs.com
We have found that these solutions are particularly useful for operators in the leisure and the gambling sectors.
EMPLOYEE SCREENING
Any business owner wants to ensure that the best people are in the best jobs, so selecting, retaining and developing the right candidates is a priority in today’s competitive employment marketplace.
Employee screening can cover off everything from identity, academic qualification and employment history verification, through to criminal record searches, gap in employment analysis and adverse media impact. This is particularly useful for the leisure and gambling industries.
Pre-employment screening not only allows businesses to form a time-effective and accurate picture of potential employees when making their recruitment choices, but can also significantly reduce the burden placed on internal resources.
These are checks employers should be undertaking to mitigate risks of employing the wrong people, or, in the worst case scenario, people who don’t have the right to work in the UK at all. We have seen serious cases where the sanctions for employing illegal workers have led to the potential loss of the business due to the level of the fines imposed, and the very real threat of the loss of a premises licence.
Screening Checks Include:
Identity Verification
Are they who they say they are?
Passport and Document Verification/Right to work
Are travel documents and work visas current?
Employment History Verification
Where have they worked and why did they leave?
Criminal Record Search
Do they have any previous or unspent convictions?
Academic /Qualification Verification
Are they qualified to work for you?
Adverse Financial Checks
Does their personal, financial situation pose a risk?
Using the most up-to-date databases and industry-leading tools and methodologies, CRS tailor each candidate search according to the specific requirements of the client: Government departments and healthcare organisations may well set more detailed and different criteria for employee searches than businesses in the retail and logistics sectors, and the leisure and gambling sectors a different set again.
Once the criteria have been set, the team compiles a comprehensive report on each prospective employee, which includes all the must-know information, as well as other areas that the employer might want to consider when making their final selection, e.g. Adverse Financial Checks (motivation for taking the job), additional Directorships held (possible conflicts of interest) and Right To Work / International Screening (for candidates from other countries).
This is a cost-effective Employee Screening and Professional Vetting service and can help your business select and recruit the most suitable personnel to deliver the most value to your organisation. Testimonials from satisfied clients can be seen on the website and Jon O’Malley would be delighted to receive any enquiry for more information and guidance in this area. He can talk through systems, either on the phone or arrange for a convenient time to meet and demonstrate the range of solutions available.
He can be contacted at CRS on the following email address jon.omalley@civilrecoverysolutions.com
Online Fraud Detection
The approach to Online Fraud Detection uses a mix of state-of-the-art technology and software with tried and tested detective work.
The in-house detection team works in collaboration with online auction and trading site owners, police officers and ex-offenders, drawing from years of experience at both ends of the spectrum in this field of online fraud.
A full on-site consultation service is offered to clients, to analyse their current online fraud concerns and implement preventative solutions across the whole supply chain, to help minimise the costs associated with such activity in the future.
Jon would be delighted to discuss these Online Fraud Detection services in more detail, and can be contacted on the email address above.
These are significant potentially impactful issues for leisure and gambling operators and we have already seen success in these sectors.